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Privacy Policy

  • Last Updated: Sunday, 23 February 2014 05:36
  • 23 Feb

Collecting information about you

There may be times (such as when you purchase or order a product) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases. We also may store your IP address, referrer, web pages you visit, other data normally stored in website logs, session information stored in cookies that are used to ensure accurate data is extracted from our systems, preference data, submitted directly or indirectly to third parties, such as your favourite brands, colours, or sizes. These cookies do not include any personal data.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may unable to purchase products, or access certain services, offers and content to our website. IN addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communication from us.

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the internet domain address from which people visit us and analyse this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Using information about you

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Warrnambool Motorcycle & Garden Products Pty Ltd.

To serve you better, we may combine information you give us online, in our store or through our catalogues. We may also combine that information with publicly available information and information we receive from or cross reference with select partners and others. We use that combined information to enhance and personalise your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. In certain cases, we may use you email address to send you information about products, services, or in support of a transaction – completed or otherwise.

We may contract with companies to provide certain services including credit card processing, shipping, data management, etc. We call them our service providers or third parties. We provide our service providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours. We may use personal information for auditing, research and analysis to operate and improve service provider's technologies and services. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy, confidentiality and security measures.

Cookies

Our websites use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computers hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests,
estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Under no circumstance will we collect and share sensitive payment details such as your credit card number, expiry date and security code with third party marketing companies.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. We and our service providers, maintain a strict 'no-spam' policy. Your email address will never be sold to a third party. We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems. We restrict access of personal information to service providers employees, contractors and agents who need to know that information in order to operate develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. When we receive written complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between service providers and an individual.

We urge you to keep your password in safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or you are using a computer in a public place such as a library or internet café.

Policy Changes

If we decide to change our policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. 

Lay-by Policy

The lay-by agreement must:
• be in writing
• be easy to read and understand
• state all terms and conditions
• give details of termination fees.
We must give you a copy of the agreement signed by
you and our salesperson.
You can cancel the lay-by any time before you receive
the goods. We must refund any payments you have already made.
If you cancel for a reason that was not our fault, we can charge a cancellation fee to cover our reasonable costs

Refunds & Returns

We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. 
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time 
you can choose a refund or replacement.
Please keep your proof of purchase
– e.g. your receipt

Find Us

1055 Raglan Parade
Warrnambool VIC 3280
(03) 5562 8577